I ordered this jacket in black size medium. When it came and I tried it on it was too small. I tried to do an RMA online and was told I had to call to get customer support. I was able to exchange the item with no hassle but they no longer had the item in black a size up. I had to choose another color or return the item for a refund or credit. I chose a different color so I was able to get the jacket just not in the color I had wanted.
Jen recommended this style